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Troubleshooting Social Meta

The most frequently asked question about Open Graph social meta is Why doesn’t Facebook, Twitter, etc. show the correct title, description or image.

Here are four easy steps you can follow to troubleshoot this:

  1. The first thing to check is whether the correct Open Graph meta is being displayed in the source code of your page or post. Navigate to the page or post and view the page source (instructions on how to do this depend on the browser you are using). Search your source code for the og: meta tags. Below is an example of how this will appear:

    Example Open Graph meta output

    If the information shown in the source code is correct and matches what you set then the problem is not caused by All in One SEO Pack. Proceed to step 2 below.

  2. Make sure you do not have additional og: meta tags in your source code. Search your source code for og: meta tags. The only Open Graph meta tags in your source code should those output by All in One SEO Pack. If you find additional Open Graph meta tags then you’ll need to figure out if they are coming from your theme or another plugin and remove them. Social shares will not work properly if you have more than one set of Open Graph meta tags. If you don’t find addition Open Graph meta tags, proceed to step 3 below.
  3. The #1 most common cause of problems with social meta is that all social networks cache information about your site for 7 days. This means that when you share a post or page, they will use the cached information instead of the information you set in All in One SEO Pack. Only Facebook provides a tool to help with this issue. To ask Facebook to clear their cache and fetch the new Open Graph meta from your page/post, edit your post/page and click the Debug This Post button in the Social Settings tab of All in One SEO Pack.
    Note: This tool is provided by Facebook and does not always work correctly. If it does not work then you will just have to wait until Facebook fetches the new Open Graph meta from your site.
  4. The last issue may be incorrect settings in All in One SEO Pack. The only way to troubleshoot this is by using the debug tool we used in step 3 above. Facebook will display errors with your settings in red and warnings in blue. For example, if your image is too small then they will display a warning and you’ll need to improve the image you set.